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thepokerdb FAQs

Q: What is thepokerdb?
A. It's a database of results and critical data from online poker Multi Table Tournaments.

Q. What time periods do you cover?
A. Here is a table with info on the status of our various databases:
Party Poker (NJ): 11/22/2013-current
WSOP.com (NJ): 11/22/2013-current
UltimatePoker (NJ): 12/21/2013-current
888.com (NJ): 4/25/2014-current
WSOP.com (NV): 11/18/2013-current
UltimatePoker (NV): 9/14/2013-current
Some of the sites may possibly have certain periods of incompleteness due to software failure, human error and various other reasons.

Q. How do I link my online player accounts so I can get credit for both accounts in the rankings?
A. Once you're signed into the website, click on the Account link at the top of the page, then click on "Link/Update Site Aliases" on the right nav menu. FOr your convenience, you can also simply click Link Site Aliases.

Q. How do I score the points required for player rankings? How many tournaments are counted towards my rankings?
A. You can view our Online Poker Rankings Formula page for any and all answers to these questions.

Q. I've linked my account, but my rankings are still showing them as separate profiles without adding them together. How can I get them to show up as a collective value
A. Once you link your accounts together, you'll need to give our system time to update rankings again. This is performed very frequenly, so please bear with us and be patient.

Q. Why are there players that are not rated?
A. We do not rate players until they have at least 100 tournament results.

Q. I sent in a question on "thepokerdb's Contact Us" link hours ago. What's going on? Why hasn't support responded to me?
A. We will respond as soon as possible. We don't ignore any emails that aren't answered Emails are answered in the order in which they are received.

Q. Do you cover Single Table Sit and Go's, Multi Table Sit and Go's, cash games or play money?
A. Currently we only cover multi-table tournaments. Also we do not cover cash games or play money and we do not have any plans to cover those games.

Q. Is your database complete?
A. We do our best to ensure the completeness of our database. Our software may have an occasional glitch, but immediate-action alarms are in place to ensure minimal loss of data.

Q. I registered and I didn't receive my confirmation email. What's going on?
A. First, you should try using the remailer on the login homepage. Second, it's possible that our email got put into a spam filter. Third, it's possible that your ISP/email host completely blocked us from sending you email. We have found this to be the case in a few instances. We recommend Gmail if you can't get another service to work. If you're still having issues, please reach out to us via our contact page.

Q. I got my confirmation email but I can't click the link! What should I do?
A. You don't actually need to click the link to confirm your account. You can paste it into your browser if for some reason it isn't clickable.

Q. I forgot my password, can you send it to me?
A. You can reset your password using the lost password utility. It is located on the login page and it will email you a new password. You can't choose your new password.

Q. I won $ on my friend's name, can you move it to my thepokerdb?
A. No.

Q. thepokerdb shows that I got 2nd in a tournament, but I actually chopped with the chiplead so I won $3000 more than thepokerdb says. Why is that? And can you fix it for me?
A. Unfortunately, chops happen in chat, so it would be very difficult to track them. We would need to have someone watching every final table. Therefore, we elect to report what is shown in the lobby of the tournament.

Q. I used to play on a different name, but I switched/got my name changed, can you move it to my thepokerdb?
A. No, sorry.

Q. I won such and such tournament yesterday, why isn't it in thepokerdb yet?
A. Please contact support an we will make our best effort to recover any missing tournaments. We cannot guarantee that we will be able to recover missing historical tournaments.

Q. The site won't remember me even though I checked the "remember me" box when logging in.
A. We have had a few complaints from users having cookie problems with IE7. We have found that clearing your browser cache, restarting the browser and then logging in solves this problem. Whichever browser you prefer, please ensure that you have cookies enabled.